Frequently Asked Questions
Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.
Measure your wall and aim for the artwork to fill roughly 60–75% of the available space.
Every piece is printed to order using Giclée technology on museum-grade 380 GSM fine art canvas — the same method used by galleries and fine art studios. We use high-resolution imagery and professional colour-calibrated printers, so what you see on screen is what arrives at your door. The finish is a smooth, flat surface — a soft, non-reflective matte with no artificial texture or brush strokes — with rich, true-to-life colour designed to last over 100 years without fading.
All sizes arrive within 2-3 weeks. Shipping is free on every order and you'll receive a tracking number as soon as your artwork is dispatched. You may also choose local delivery if you are in the Durango-area to save on emissions and packaging.
Yes — if you email us within 24 hours of placing your order, we can make changes to your size, frame or cancel entirely. After that window your piece goes into production and we're no longer able to make adjustments. If you've just placed an order and need a change, don't wait, email shandaakin@yahoo.com right away.
Because every piece is custom-printed to order, we're unable to offer returns or exchanges. We know that's a big commitment — which is why we put a lot of care into accurate product imagery and detailed size guides to help you feel confident before you buy. If your artwork arrives damaged or defective, just send us a photo and we'll ship a free replacement. Fewer than 1 in 200 orders ever have an issue. Read our full returns policy.